Your team handles the calls that need a human. Vic covers loads, chases statuses, and clears exceptions, end to end.
Driver questions, late loads, order changes, ETA requests, check calls, missing info. It all hits the desk at once. Vic takes the first pass so your team works the calls that need judgment.
Most tools flag a problem and wait for a person. Vic works the load the way a seasoned dispatcher would, across your TMS, phone, and inbox, and brings you only the calls that need a human.
Loads move across your TMS, the phone, email, and text. Vic works all of them at once, so nothing falls between systems.
Hours of service, appointment windows, accessorials, home time. Vic handles work the way an experienced dispatcher would.
Each load, lane, and driver preference Vic handles becomes context it keeps. Vic gets smarter, faster, and more accurate over time.
Vic watches your loads, drivers, inboxes, and exceptions in real time, flags what is slipping, and works the routine items to done while your team stays in control.
Operations is really several jobs running at once. Pick one to see how Vic works it, and what it hands back to your team.
Vic turns inbound rate cons and tenders into TMS-ready orders, keying stops, references, and rates, and flagging anything missing before it ever reaches the board.
Vic books dock appointments against each load's pickup and delivery windows, then drafts the driver assignment so the desk only has to confirm.
Vic watches in-transit loads against their windows and pushes status updates to shippers and receivers before they ever pick up the phone to ask.
Vic watches for at-risk arrivals, late pickups, and HOS conflicts, works up the reroute options, and only escalates the calls that actually need a human decision.
Vic turns inbound tenders into dispatch-ready orders and keeps the thread moving between planning, drivers, and the customer so nothing stalls waiting on a person.
Rate cons, BOLs, PODs, lumper receipts. Vic reads what comes in, files it against the right load, and gets the packet ready for billing without anyone re-keying it.
Vic handles the routine queue on its own and escalates only what needs judgment, with the full context attached, so a dispatcher can decide in seconds instead of digging.
Generic automation stops at the alert. Vic works the load to done.
Most automation flags a late load, fires an alert, and waits for a person. Vic does the work: books the appointment, sends the update, and carries the task to done.
The measure isn't alerts sent. It's loads covered without a dispatcher ever touching them.
Vic connects the portals, inboxes, phones, and systems behind every load, so work moves from tender to invoice without your team chasing every handoff.
Generic tools reset with every prompt. Vic builds a working memory of your operation, so the more loads it handles, the faster it spots patterns and tees up the right next step.
Bring your open board and your driver roster. We'll show you the loads Vic would cover, the work it would draft, and the exceptions it would catch, running as one always-on operations desk.