Maintenance

Keep every truck rolling. Catch every defect early.

Your techs focus on the repairs that need a wrench. Vic schedules PMs, triages breakdowns, and clears DVIR defects.

Triage board

Small issues become big delays when no one connects the dots

Fault codes, driver reports, and DVIR defects land in one board. Vic pulls the truck history and fault data, opens the work order, and gives dispatch visibility before downtime spreads. Your team makes the call.

Vic Maintenance · triage Live
AssetIssueSourceDowntime riskStatus
Unit 412 DPF regen fault Telematics fault code High Needs triage
Unit 207 Coolant temp high Driver report Medium Vic diagnosing
Unit 155 Brake job DVIR defect High In shop
Trailer 88 ABS light Telematics Medium Needs triage
Unit 318 PM due at 15k Schedule Low Work order open
Driver report Truck history Fault data Work order Dispatch visibility
Why it works

Vic carries the repair to fixed

A fault code is the start of the work, not the end of it. Vic reads the codes and DVIRs, books the shop, lines up the parts, and stays on the repair until the truck is back on the road.

Catches issues across every channel

Faults surface from telematics, DVIRs, the phone, and the shop. Vic works all of them at once, so nothing slips through.

  • Telematics & fault codes
  • Phone, SMS & email
  • DVIR & inspection feeds

Built for the maintenance domain

PM schedules, fault codes, warranty windows, DOT inspections. Vic handles work the way an experienced shop foreman would.

  • Knows PM & DOT schedules
  • Reads fault codes & DVIRs
  • Speaks shop, not bot

Compounds with every repair

Each unit, fault, and vendor Vic handles becomes context it keeps. Vic gets smarter, faster, and more accurate over time.

  • Learns your fleet
  • Remembers every unit
  • Sharper each PM
What it covers

Every job on the shop board

Maintenance is really several jobs running at once.  Pick one to see how Vic works it, and what it hands back to your team.

PM scheduling

PMs scheduled. Trucks kept rolling.

Vic watches each unit's mileage against its PM schedule, books the shop time before the service comes due, and stages the parts so the bay is ready.

  • Tracks every unit's mileage to its PM
  • Books shop time and reserves the bay
  • Stages parts before the service is due
Vic Maintenance
Working
VicUnit 214 is 800 miles out from its A-service. Based on its run, it'll hit the threshold Thursday.
VicBooked a Thursday 7:00 AM slot at the Dallas shop and reserved the bay. PM parts are on hand. Work order drafted.
pm-schedule_Unit214.pdfPDF · A-service · booked Thu 7:00 AM
PM scheduledAwaiting your OK
Fault & breakdown triage

Faults caught early. Breakdowns triaged.

Vic watches fault codes across the fleet in real time, triages what each one means, and gets a stranded truck to the nearest in-network shop before it sits.

  • Monitors fault codes across the fleet
  • Finds the nearest in-network shop
  • Logs every fault and action to your FMIS
Vic Maintenance
Working
VicPulled fault codes across the fleet. 3 active faults, 2 are minor. One needs a look.
VicUnit 218 threw an SPN 3361 derate warning near Tulsa. I've alerted the driver, found the nearest in-network shop, and drafted the case. Summary attached.
fault-report_AM.csvCSV · 3 faults · 1 escalated
Fleet scannedDriver alerted
DVIR & defect resolution

Defects caught. Repairs ready.

Vic reads every DVIR as it comes in, takes the unit out of service when a defect needs it, opens the work order, and lines up the part so the fix can start.

  • Reads every pre- and post-trip DVIR
  • Marks units out of service when needed
  • Opens the work order and pulls the part
Vic Maintenance
Working
VicUnit 207's post-trip DVIR came in with a defect: a brake chamber leak flagged by the driver.
VicI marked the unit out of service, opened a work order, and pulled the part number. The brake chamber is in stock at the Dallas shop. Repair plan attached.
dvir-defect_Unit207.pdfPDF · OOS · part in stock
Out of serviceWork order opened
Work orders & parts

Work orders built. Parts staged.

Vic turns each service into a complete work order, checks parts against inventory, and orders what's missing so the job isn't waiting on a shelf when the truck arrives.

  • Builds the work order from the service
  • Checks parts and orders what's missing
  • Keeps shop, vendor, and driver in sync
Vic Maintenance
Working
VicOpened a work order for Unit 214's A-service: oil, filters, and a DOT inspection.
VicAll parts are on hand except one fuel filter. I've placed the order with your vendor for next-day and noted it on the work order. Draft attached.
work-order_Unit214.pdfPDF · 1 part on order · vendor notified
Work order built1 part to confirm
Compliance & inspections

Inspections read. Records in place.

DOT inspections, warranty claims, recall notices, IFTA decals. Vic reads what comes in, files it against the right unit, and keeps the compliance record current without anyone re-keying it.

  • Reads and classifies inbound documents
  • Matches each file to its unit
  • Keeps the compliance record current
Vic Maintenance
Working
VicUnit 218's annual DOT inspection cert just came in. I read it and matched it to the unit.
VicInspection passed and the cert is filed. One heads-up: the unit's IFTA decal expires in 30 days. I've flagged it and updated the compliance record.
dot-inspection_Unit218.pdfPDF · passed · 1 item flagged
Cert filed1 item flagged
Escalations

The right calls reach you. Nothing else does.

Vic handles the routine queue on its own and escalates only what needs judgment, with the full diagnosis and cost attached, so a shop manager can decide in seconds instead of digging.

  • Routes to the right person on your team
  • Brings the full unit history with it
  • Picks the thread back up once you decide
Vic Maintenance
Working
VicI cleared 24 routine items this shift. One needs you: Unit 231's engine repair quote came back at $8,400, above my auto-approve limit.
VicRouted to Dana (Shop Manager) with the diagnosis, the vendor quote, and warranty status. Whatever she decides, I'll authorize it and update the work order.
repair-quote_Unit231.pdfPDF · quote + warranty · routed to Dana
24 handled solo1 escalated
Hyperscale for maintenance

The difference is what happens after the fault code

Generic automation stops at the alert. Vic books the fix and sees it through.

Trucks back in service, not just flagged

Most automation flags a fault code, fires an alert, and waits for a person. Vic does the work: books the shop, orders the part, and carries the repair to done.

The measure isn't alerts sent. It's trucks back in service without a manager ever touching the ticket.

Fault to fixed in one place

The typical maintenance stack is a patchwork, and the seams are where trucks sit. Vic runs the whole function as one teammate, fault to fixed. Fewer tools, fewer seams, less downtime.

Smarter maintenance after every repair

Generic tools only show the ticket in front of you. Vic learns recurring issues, shop patterns, and unit history, so it can help spot repeat problems before they slow the operation again.

Questions

What maintenance leaders ask first

Does Vic work with the systems we already run?
Yes. Vic connects to your FMIS, telematics, telephony, and email through existing integrations and works inside them: reading fault codes and mileage, opening work orders and ordering parts, and logging every action back where your team expects to find it. There's no new portal to adopt and no data migration.
How is this different from the automation we already have?
Rules and macros fire an alert and then wait for a person to act. Vic completes the task: it books the shop, opens the work order, orders the part, files the inspection, and only escalates the cases that genuinely need judgment, with the full diagnosis attached. It's a teammate that does the work, not another notification in the queue.
What happens with edge cases and escalations?
You define the guardrails: what Vic handles on its own, what it must escalate, and who it routes to. Anything past those limits, like a repair quote above a threshold or an out-of-warranty claim, goes to the right person on your team with the unit history and a recommendation. Once you decide, Vic carries out the action and updates the work order.
How long until we're live?
Most teams connect their systems and start shadowing within the first couple of weeks, then expand coverage as trust builds. You stay in approval mode for as long as you want. Vic takes more of the routine maintenance queue only as you sign off on the patterns.
Is it secure, and can we audit what it does?
Every action Vic takes is logged on an audit trail tied to the unit and work order, with role-based controls over what it can do and SSO for access. Hyperscale maintains enterprise security and privacy practices. See Trust & Security for current certifications and details.
What hours and channels does it cover?
Around the clock, across the channels maintenance happens on: FMIS, telematics, phone, SMS, and email. The fault code at 2 a.m. and the weekend breakdown get the same handling as the morning rush, and your team starts each shift with a clean board instead of a backlog.
Will this replace my maintenance team?
No. Vic takes the routine, repetitive queue so your techs and managers spend their time on what actually needs a person: the hands-on repairs, the judgment calls, the vendor relationships. Teams use Vic to keep more trucks rolling without burning out the shop, not to shrink it.

Put Vic in the shop.

Bring your fleet and your PM schedule. We'll show you the services Vic would book, the work orders it would draft, and the breakdowns it would triage, running as one always-on maintenance desk.

No rip-and-replace Runs inside your FMIS You approve every repair