Vic chases purchase orders, confirms supplier dates, books outbound shipping and answers customer order status, inside your ERP, so planners and buyers stop living in their inbox.
Supplier confirmations, expedites, dock schedules, carrier bookings, customer status calls. Purchasing, planning and shipping each chase their own slice, and the line finds out last.
Watch Vic run the work, start to finish.
Vic raises POs from approved requests, chases every supplier for a confirmed date and posts it back to your ERP.
When a date moves, Vic checks what it breaks, asks the supplier for options and sources an alternate.
Vic takes requests from the floor, finds the answer in your systems and routes what needs a person to the right person.
Vic books carriers against ready orders and dock schedules, drafts the BOL and tells the customer when it leaves.
Vic answers "where is my order" from production and shipping data and sends updates when a date changes.
Vic watches open POs, supplier dates, receiving and customer orders, flags what is slipping, and works the routine ones to done.
Pick your team. Each one reads and writes the same PO or order record, so what one desk learns, every desk has.
Yes. Vic connects to your ERP, MES, supplier portals, carrier systems and email through existing integrations and works inside them: reading POs, receipts and production status, writing confirmations, claims and shipments, and logging every action back where your team expects to find it. There's no new portal to adopt and no data migration.
Rules and macros fire an alert and then wait for a person to act. Vic completes the task: it chases the supplier, sources the alternate, books the carrier, drafts the claim, and only escalates the calls that need judgment, with the full context attached. It's a teammate that does the work, not another notification in the queue.
You define the guardrails: what Vic handles on its own, what it must escalate, and who it routes to. Anything past those limits, like a price variance above a threshold or a source change, goes to the right person on your team with the history and a recommendation. Once you decide, Vic carries out the action and updates the record.
Most teams connect their systems and start shadowing within the first couple of weeks, then expand coverage as trust builds. You stay in approval mode for as long as you want. Vic takes more of the routine queue only as you sign off on the patterns.
Bring last month's open POs. See the slips Vic would have caught.