Vic covers loads, chases statuses, enters orders and clears exceptions across your TMS, ELD and inbox, with your dispatchers in control.
Driver questions, late loads, order changes, check calls, missing paperwork. It all hits the desk at once, and dispatch, safety and billing each see a different slice.
Watch Vic run the work, start to finish.
Vic turns rate cons and tenders into TMS-ready orders and flags anything missing before it reaches the board.
Vic watches in-transit loads against their windows and updates shippers and receivers before they call.
Vic books dock appointments against each load's windows and drafts the driver assignment for the desk to confirm.
Vic spots at-risk arrivals and hours conflicts, works up the options and escalates only the calls that need a human.
Vic matches the POD, rate con and accessorials, drafts the invoice and chases short pays.
Vic watches loads, drivers, inboxes and exceptions, flags what is slipping, and works the routine ones to done.
Pick your team. Each one reads and writes the same load record, so what one desk learns, every desk has.
Yes. Vic connects to your TMS, telematics/ELD, telephony and email through existing integrations and works inside them: reading positions, hours and documents, writing loads, assignments and invoices, and logging every action back where your team expects to find it. There's no new portal to adopt and no data migration.
Rules and macros fire an alert and then wait for a person to act. Vic completes the task: it books the appointment, drafts the assignment, sends the update, files the POD, and only escalates the calls that need judgment, with the full context attached. It's a teammate that does the work, not another notification in the queue.
You define the guardrails: what Vic handles on its own, what it must escalate, and who it routes to. Anything past those limits, like a rate concession above a threshold, goes to the right person on your team with the history and a recommendation. Once you decide, Vic carries out the action and updates the record.
Most teams connect their systems and start shadowing within the first couple of weeks, then expand coverage as trust builds. You stay in approval mode for as long as you want. Vic takes more of the routine queue only as you sign off on the patterns.
Bring your open board. See the loads Vic would have covered.