Vic takes the request, books the tech, checks the parts and follows up with the customer, inside your field-service software.
Service requests, reschedules, where-is-the-tech calls, parts questions, invoices to send. Dispatch, parts and billing each touch the same call and none sees the whole thing.
Watch Vic run the work, start to finish.
Vic takes the request on any channel, pulls the unit history and creates the call in your FSM with the right priority.
Vic matches the call to a tech with the skills, parts and drive time, books the window and drafts the dispatch for your OK.
Vic checks truck and branch stock before dispatch, adds a pickup or orders the part, and reorders what was used.
Vic turns the tech's notes, photos and parts into a complete work order and drafts the invoice against the contract.
Vic tracks every contract, drafts the visits a month ahead and books them around customer hours and tech routes.
Vic watches open calls, tech locations, parts and customer messages, flags what is slipping, and works the routine ones to done.
Pick your team. Each one reads and writes the same call record, so what one desk learns, every desk has.
Yes. Vic connects to your field-service software, telephony, telematics and parts inventory through existing integrations and works inside them: reading calls, tech locations, parts and contracts, writing calls, dispatches and invoices, and logging every action back where your team expects to find it. There's no new portal to adopt and no data migration.
Rules and macros fire an alert and then wait for a person to act. Vic completes the task: it creates the call, picks the tech, reserves the part, tells the customer, drafts the invoice, and only escalates the calls that need judgment, with the full context attached. It's a teammate that does the work, not another notification in the queue.
You define the guardrails: what Vic handles on its own, what it must escalate, and who it routes to. Anything past those limits, like a quote above a threshold or an out-of-contract repair, goes to the right person on your team with the history and a recommendation. Once you decide, Vic carries out the action and updates the record.
Most teams connect their systems and start shadowing within the first couple of weeks, then expand coverage as trust builds. You stay in approval mode for as long as you want. Vic takes more of the routine queue only as you sign off on the patterns.
Bring a week of service calls. See what Vic would have booked and closed.