Billing, Claims and Documents

TONU Claim Email

An AI prompt that writes a firm, factual TONU claim after a late cancellation, citing the rate confirmation and the proof you have.

11 fields to fill · Updated October 2026

The prompt 11 fields

Write a TONU (truck ordered, not used) claim to [broker/shipper] for load [load number]. The load was booked on [booking date] for pickup [pickup date and time] at [shipper]. It was cancelled at [cancellation time] by [who cancelled and how]. The truck was [where the truck was and what it did, such as dispatched or on site]. The rate confirmation TONU terms: [paste the clause or amount]. Attach: [rate confirmation, cancellation message, GPS or ELD record]. Keep it factual and under 140 words, state the amount owed, and ask for confirmation by [date].

This prompt deals with money and contract terms. Check the amounts, free time and deadlines against your own rate confirmation before you send anything, and read the draft in full. The AI works from what you paste in, not from your agreement.

From a late cancel to a claim that holds up.

What you fill in

Broker: Summit Brokerage
Load: 82230
Pickup: Oct 12, 8:00 AM, Greenway Mills
Cancelled: Oct 12, 7:40 AM by email
Truck: On site at 7:30 AM
TONU terms: $250 if cancelled after dispatch
Confirm by: Oct 17

What comes back

Subject: TONU claim, Load 82230, $250.00

Hi Summit team,

Load 82230 was cancelled by email at 7:40 AM on Oct 12, twenty minutes before the 8:00 AM pickup at Greenway Mills. Our truck was already on site at 7:30 AM.

The rate confirmation provides $250.00 TONU when a load is cancelled after dispatch.

Attached: rate confirmation, your cancellation email, and the ELD record showing arrival at 7:30 AM.

Please confirm the $250.00 TONU by Oct 17.

[Your name] · [Company] · [Phone]

Late cancels, claimed. With the proof attached.

Vic matches the cancellation to the truck’s position and the rate con terms, drafts the claim, and holds it for your approval.

Try Vic→ Get a Demo→

BILLING · LOAD 82230

Cancel time found7:40 AM, by email

Truck positionOn site at 7:30 AM from ELD

TONU claim ready for review

Four ways to make a TONU stick.

Save the cancellation.The email or text with a timestamp is your strongest proof.

Show where the truck was.ELD or GPS records turn your word into a record.

Quote the terms.Cite the TONU clause and amount from the rate confirmation.

Claim it the same day.The facts are freshest and the broker can still verify them.

Questions

FAQs

What is a TONU?

Truck ordered, not used. It is a fee a carrier can claim when a booked load is cancelled after the truck was dispatched or arrived, if the rate confirmation allows it.

How much is a TONU fee?

It varies. Many rate confirmations set a flat amount. Use the amount in your agreement.

What proof should I attach?

The rate confirmation, the cancellation message with its timestamp, and an ELD or GPS record showing where the truck was.

Which AI tools does this prompt work in?

Any AI chat tool. Paste it, fill the fields, and review the draft before sending. In Vic, the facts fill in for you.

Keep going

Related prompts

Check terms