Get a Demo →
Carrier and Customer Communication

Check Call Script

An AI prompt that builds a short check call script for a specific load, so one call gets location, ETA, hours and issues.

6 fields to fill · Updated

The prompt 6 fields

Write a check call script for a call with [driver or carrier dispatcher] on load [load number], headed to [next stop] with an appointment at [appointment time]. Known concerns: [anything already flagged]. Use no more than five questions covering location, ETA, hours left, equipment or load issues, and anything the receiver should know. Add a one-line opener, a one-line close, and a short note template to log the answers in [TMS or notes tool].

From a load to a two-minute call.

What you fill in
Calling
Driver, Swift Lane Carriers
Load
39021
Next stop
Columbus OH receiver
Appointment
9:00 AM
Concern
Reefer temp alert overnight
What comes back

Opener: Hi, this is [your name] with [company], checking on load 39021 to Columbus. Got two minutes?

  • Where are you right now?
  • What time do you expect to be at the receiver for the 9:00 AM appointment?
  • How many hours do you have left today?
  • We saw a reefer temp alert overnight. What is the unit reading now?
  • Anything the receiver should know before you arrive?

Close: Thanks. I’ll update the receiver. Call me if anything changes.

Log note: [time] · location [ ] · ETA [ ] · hours [ ] · temp [ ] · issues [ ]

Fewer check calls. Better ones.

Vic answers the location and ETA questions from your systems and logs the result, so your calls focus on real issues.

Try Vic→ Get a Demo→
COMMUNICATION · LOAD 39021
Location and ETAPulled from ELD
Alert reviewedReefer temp back in range
Check call note ready for review

Four ways to shorten every call.

Check the data first.Don’t ask for what tracking already shows.
Ask about hours.An on-time ETA means little if the driver runs out of hours.
Lead with the known issue.If there was an alert, ask about it directly.
Log it the same way every time.A fixed note format makes the history easy to read.
Questions

FAQs

What questions should a check call cover?

Current location, ETA to the next stop, hours left, any equipment or load issues, and anything the receiver should know.

How often should I make check calls?

It depends on the customer and the load. Many desks call at pickup, mid-route and before delivery, plus whenever tracking goes dark.

Can I use this for carrier dispatchers instead of drivers?

Yes. Put the carrier dispatcher in the first field and the script will speak to them.

Which AI tools does this prompt work in?

Any AI chat tool. Paste it, fill the fields, and review the draft before sending. In Vic, the facts fill in for you.

Keep going

Related prompts

Email

Late Load Customer Update

What happened, the new ETA, and what you are doing about it.

Open prompt → Email

Carrier Onboarding Welcome Email

Packet checklist, contacts and payment terms in plain words.

Open prompt → Check terms

Detention Request Email

Turn arrival, free time and rate into a request a broker can approve and pay.

Open prompt →